Privacy policy

What we collect

When you request an estimate we collect your name, email address, phone number, pickup address, ZIP code, a description of the items to be removed, and how you heard about us.

How we use it

We use your information only to respond to your request, schedule your estimate, complete the job, and follow up about the service. We do not sell your information and we do not share it with third parties for marketing.

Communication

By submitting the form you consent to receive service-related emails, calls and texts about your request. You can ask us to stop contacting you at any time by replying or calling (859) 449-7738.

Data retention

Quote requests are stored securely and kept only as long as needed for our records and customer service. You may request deletion of your information by emailing help@nkyjunkdads.com.

Cookies and tracking

Ad and analytics tools are strictly opt in. Before you press Accept on the cookie notice, and after you press Decline, none of the following runs and nothing is sent to Google or Meta.

Meta (Facebook and Instagram), after Accept only. The Meta Pixel records page views, taps on our call buttons, and a sent estimate request. When you send an estimate request after accepting, our server also tells Meta about that request, with your email, phone, name and ZIP scrambled (hashed) first, plus your IP address and browser type, so Meta can match it to an ad you saw.

Google, after Accept only. Google Tag Manager loads Google Analytics and may load Google ad measurement, to see which searches and ads bring people to us.

Stripe, on payment only. When you open the card payment panel on an invoice or estimate, Stripe, our card processor, sets a cookie to help stop fraud. It does not load on other pages.

Our own visit counts. We count how many visitors reach each step of the estimate form, with the page, the site that sent you, and the ZIP you typed. These counts stay with us, are never shared with an advertiser, and never include your name, phone or email.

Our web host. The company that hosts this site measures basic visits, page speed and errors for every site it runs, and may set its own cookies to keep the site working. We cannot switch this off from our side.

Changing your choice. Tap Cookie settings at the bottom of any page to accept or decline again. A decline takes effect right away, and we keep a note of when you chose and which notice you saw.

Global Privacy Control. If your browser sends this signal, we treat it as a decline, and the Google and Meta tools never load.

Text messages

Text message consent is separate and optional. You are never required to agree to texts in order to request an estimate, and we never share or sell your phone number to anyone for their own marketing. Reply STOP to any message to opt out, or HELP for help. Message and data rates may apply.

Email

Emails about your estimate, your job, and your invoice are service messages and will keep coming while your job is open. Any promotional email we send carries an unsubscribe link in the footer, and opting out of those never affects messages about work you have booked.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email help@nkyjunkdads.com or call (859) 449-7738 and we will handle it within 45 days. We do not sell your personal information and we do not share it for cross-context behavioral advertising beyond the opt in tracking described above, which you control.

Children

Our services are for adults. We do not knowingly collect information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

Questions

Reach out at help@nkyjunkdads.com or (859) 449-7738 and a real person will get back to you. Junk Dads LLC (d/b/a NKY Junk Dads), 7739 O'Toole Street, Union, KY 41091.